Contact Us

Please note that effective March 19, 2020, the administration building is closed to the public until further notice. If you need to drop off important pension documents, you can use the secure drop box located outside of Alberta Pensions Services Corporation (APS) front entrance. Documents are collected from the secure drop box regularly. Our Member Services Centre remains open for telephone calls. You can also log in Your Pension Profile to submit documents electronically or send messages through Secure Messages.

 

Office

Alberta Pensions Services Corporation (APS)
5103 Windermere Blvd. SW
Edmonton AB T6W 0S9

Hours

APS is open from 8:15 a.m. to 4:00 p.m. (MST), Monday to Friday (excluding holidays).

Member Services

For pension recipient inquiries such as death notifications, direct deposit updates and information changes, contact our Member Services Centre:

Phone:
1-800-358-0840 (toll-free in North America)

If you live outside of North America, please call our international toll-free phone number: Enter your country's international calling/access code, then 1-800-661-81988.

Please make sure to include the additional “8.” Your international calling code may vary by country. Please confirm with your local telephone service provider before dialing. Long-distance dialing rules will apply.

Fax: 780-415-8792
Email: memberservices@apsc.ca

This email address is for general inquiries only. Any personal or pension information must be sent using Secure Messages in Your Pension Profile.

Additional Contact Points

Client Service Advocate

The Client Service Advocate ensures that APS delivers on its commitments to members and pensioners to provide clear information.

Phone: 1-888-643-1337
E-mail: clientadvocate@apsc.ca

Privacy Advocate

If you have a concern about how your personal information is handled, contact:

Myrna Kampjes
Manager, Privacy and Access
Phone: 780-391-3724
Fax: 780-391-3771
E-mail: privacy@apsc.ca

Register for the new Your Pension Profile to manage your pension online!